Returns and Refunds
Customer satisfaction is our priority. That's why we offer a clear and simple return and refund policy, so you can shop with confidence on our online store.
Return conditions
You can return any product purchased within 14 days of receiving your order, subject to the following conditions:
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The product must be intact, unused, and in its original packaging.
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The product must not be damaged or missing parts.
How to make a return
To start the return process, follow these simple steps:
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Contact us by email at info@autoricambitritella.it or by calling +39 0857950681 within 14 days of receiving the product.
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Please indicate the reason for the return and attach any useful photos if the product is defective.
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You will receive all the necessary instructions via email to make the return quickly and easily.
Refund procedure
Once the returned product has been received and verified:
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We will immediately refund the amount paid using the same payment method chosen at the time of purchase.
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The refund will be made within a maximum of 5 working days of receiving the return at our warehouse.
Damaged or defective products
If you receive a defective or damaged product, we will provide a full refund or free replacement with a new product.
Contact us
For any questions or concerns about our returns and refunds policy, please do not hesitate to contact us:
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Email: info@autoricambitritella.it
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Telephone: +39 0857950681
We're always here to provide immediate assistance and ensure a safe and enjoyable shopping experience.
Autoricambi Tritella Srl - Returns Office